OAK RIDGE, Tenn — According to the city of Oak Ridge, services in the city are returning to normal following a malware attack in late March.
The attack affected computers across the city. All business practices were temporarily brought to a standstill, including web services and emails the community uses for routine service requests.
There is no evidence that any credit card information or taxpayer or utility customer information was compromised, according to the city.
The city said a single personnel file was accessed due to the attack, but said it had no evidence that any information was extracted or shared. To protect city employees, Oak Ridge leaders said they provided credit monitoring services to help protect employees.
In a special report about the malware attack, city leaders said the city brought in specialists to assess the attack. They said the city's public safety systems, firefighter systems, utility systems, wastewater systems and electric services were not affected. Primarily, the city's business operations were affected.
Oak Ridge leaders said that the city had a disaster recovery plan in case of malware attacks and they said that the plan had helped them prepare for it and acted quickly.
"Fully restoring normal operations is a slow process but we are getting closer each day," the city said.
The Utility Business Office (UBO) is open and working with customers as its payment system is brought back online.
You can email questions to autopay@oakridgetn.gov. If you want to check a balance, avoid phone wait times by calling our automated system at (833) 268-4341.