When University of Tennessee sophomore Molly Muncy was looking for housing, she had certain criteria in mind.
"I picked them because they were new and they were furnished and they had a pool. It just seemed like it was a good place," she said.
The 303 Flats fit the bill: brand new, right on the river and close to campus. The building is on Chapman highway near the Henley Bridge.
That sold junior Katelyn Gonzalez on the building, too.
"They boasted about their proximity to campus, which I was really excited about," she said.
But now Gonzalez is scrambling to find a new place to live.
"We got an email eight days prior to move in that something with the cabinetry, the kitchens would not be done."
The apartment complex says the project was running ahead of schedule until a delivery of kitchen cabinets was held up in transit.
"Within 24 hours of finding this out, we had secured hotel rooms within close proximity of campus, matching the expected luxury of the community experience," Gretta Dare, the president of the development agency, said in an email to 10News."Additionally, cabinetry installation teams were assembled from multiple states to come assist with the installation upon arrival."
The complex offered gift cards and money off rent to make up for the delay. They also booked hotel rooms for all 200 students impacted, many of them downtown. But some students said the delay made them change their plans.
"If I have to be at work at Dunford hall at UT at 8 a.m., I can't be walking an hour from a hotel," Gonzalez said.
She says the Hilton downtown, where the apartment complex offered her a room, is too far for someone without a car.
"I was either committing to showing up to class the first week of school very sweaty, which would be unpleasant, or trying to find something else."
She ended up signing a lease at a different apartment complex.
Muncy opted to live at home and take a $500 credit from the company. She's hoping the delay is only the few days the company promised.
"If they aren't ready on the 24th I feel like it's going be kinda like getting played almost," she said.
Despite these delays, both Muncy and Gonzalez said the customer service they received was beyond what they expected.
"Everyone was super kind and understanding, but it’s just unfortunate that we had made all these plans and it fell through," Gonzalez said.