Comcast internet customers may be having a problem with their internet Monday.
Several reports are coming in from major cities around the country about internet outages by Comcast customers.
The company itself tweeted that they are aware of the problems and are working to fix them.
Some customers are having issues with their XFINITY Internet service. We apologize & appreciate your patience while we work to fix.
— ComcastCares (@comcastcares) November 6, 2017
According to the website downdectector.com, Knoxville along with major cities including New York, Boston, and Washington D.C. are impacted by the outage.
Comcast says that an "external network issue" is causing the outages.
Television services are not impacted by the outage.
The same issue is impacting WBIR's desktop and mobile website, and we are working to resolve the issue. Meanwhile, you can still get news and weather updates on the WBIR News app and our Facebook and Twitter pages.
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