KNOXVILLE, Tenn. — Update (1 p.m.): Garth Brooks apologized to fans Friday afternoon during an interview with 10News Anchor Heather Waliga after Ticketmaster crashed during ticket sales for his November concert at Neyland.
Brooks said Ticketmaster wasn't prepared for the level of demand, but all tickets that were actually sold Friday will still be good.
"‘I can’t tell you how grateful I am” for the overwhelming response, he said.
The "sheer size" of the stadium makes it a major event, Brooks said.
"You guys might be used to it, but the rest of the world isn't," he said. "This is one of the largest facilities on the entire planet."
Brook promised the show will be big and maybe a little chaotic.
"Right now this is shaping up to be the biggest party of 2019, maybe for my entire life," he said.
When asked about the chance of selling out Neyland, Brooks said that would be incredible. He has no plans to add a second show.
"You sell that thing out, you will create epic history of stupid fun."
And fans might just be able to expect a special surprise guest or two at the show as well, since Brooks said he'll be filling up the bus with all the help he can get, especially since Knoxville is just two hours from Nashville.
Ticket sales will pick up from where the system froze, Brooks said.
If you didn't get your tickets, you can try again on Thursday, Sept. 19 at 10 a.m.
There is an 8-ticket limit per purchase.
The concert will be on Saturday, Nov. 16 at 7 p.m. It is the first concert at Neyland Stadium in 16 years and one of only three concerts ever held at the stadium.
Tickets for the event cost $94.95, including all fees, and could only be purchased via Ticketmaster through one of the following three methods: Online via Ticketmaster.com/GarthBrooks, charge by phone on the Ticketmaster “Garth Brooks Line” – 1-877-654-2784, or via the Ticketmaster App, which can be downloaded on a mobile device.
Original (11:15 a.m.): “Today's sale has ended due to overwhelming demand. We’ll be adding new inventory to go on sale next Thursday at 10 a.m. local time," was the message people were greeted with at around 11 a.m. Friday -- just one hour after tickets to Garth Brooks' show at Neyland went on sale.
Within 30 minutes of tickets being on sale, Thompson-Boling Arena announced additional seats were added.
Tickets for the event cost $94.95, including all fees, and could only be purchased via Ticketmaster through one of the following three methods: Online via Ticketmaster.com/GarthBrooks, charge by phone on the Ticketmaster “Garth Brooks Line” – 1-877-654-2784, or via the Ticketmaster App, which can be downloaded on a mobile device.
While fans sat in the online waiting rooms for what felt like an eternity, others called the phone line and got right through.
If you didn't get your tickets, you can try again on Thursday, Sept. 19 at 10 a.m.
There is an 8-ticket limit.
The concert will be on Saturday, Nov. 16 at 7 p.m. It is the first concert at Neyland Stadium in 16 years and one of only three concerts ever held at the stadium.
Even Garth Brooks was surprised by Knoxville's desire to go to his show.